Java Momma guarantees customer satisfaction. With the recent pandemic, we are experiencing higher volume and shipping delays. Please be patient while we work quickly to ship your items safely and with your health and sanitation in mind.
The exceptions are Monthly Items (Momma’s Picks, Mug of the Month, Momma’s Sips, and subscription items) and holiday seasons.
If you are unhappy for any reason, please contact your Barista or vist our support page HERE. Discounted items are not refundable, non-returnable, non-exchangable. Discounted items, Hostess items, Mystery Boxes, Specials/Discounts are a Final Sale.
The Company offers a 100% refund of the product total to customers who are unhappy with applicable products when the following guidelines are met:
1. Contact [email protected] within 15 days of delivery or log in and begin the RMA process.
2. Any unopened product must be returned and received by Java Momma within 30 days of delivery for a refund or exchange.
3. Upon receipt of the returned product, customer will be issued a credit/exchange.
4. Replacement products will be shipped once the original product has been received and inspected. One pound bags must contain at least 12 oz. Returned mugs/product must be in resalable condition.
5. The customer is responsible for all shipping costs and will be charged accordingly.
6. All returned products will be inspected for damage and charges will be assessed before a new product is shipped or refund issued.
Java Momma is not responsible for damage during shipping returns. In the event a returned item is rejected, Java Momma will not return item/s to customer unless postage is provided by customer.
In the event a customer receives damaged products, email your Barista or [email protected] within 24-48 hours of arrival. Failure to email within this time frame will void any claim.
Shipping costs are non-refundable. If the product is defective or damaged, Java Momma will refund the original shipping charge and send a new product.