We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.
Any unopened product will need to be sent in for a refund or exchange. Upon receipt of the product, we will review the request and issue credit/exchange for the prior purchase. You must initiate the return within 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.
If you are unhappy with anything that you receive from Java Momma or wish to exchange for merchandise of equal value, we are happy to exchange it for you. Exchange items will be shipped once the original item has been received and inspected. One lb. bags must contain at least 12 oz.
The customer is responsible for all shipping costs and will be charged accordingly. All returned items will be inspected for damage and charges will be assessed before a new item is sent or refund issued. Java Momma is not responsible for damage during shipping. In the event a returned item is rejected, Java Momma will not return to customer.
In the event you receive damaged or broken product, you need to initiate the return within 15 days of arrival. Failure to email within this time frame will void any claim and you will have to make the claim yourself with the USPS. If it is within the 15 day time frame we are happy to replace or return.
Shipping costs are non-refundable. Shipping is part of the transaction, not the product. If the product is defective or damaged, we will refund the original shipping charge and send you a new product. If a product is exchanged or returned for credit, then the customer is responsible for the return shipping costs, reshipping costs, and any damage incurred on the way to the roaster.