Java Momma Guarantees Customer Satisfaction
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If you are unhappy for any reason, please contact your Barista/Affiliate or visit our support page
Ā HERE. Ā Discounted items are not refundable, non-returnable, non-exchangeable.
Ā Discounted items, Hostess items, Mystery Boxes, Specials/Discounts are a Final Sale.Ā
The Company offers a 100% refund of the product total to customers who are unhappy with applicable products when the following guidelines are met:
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Any unopened product must be returned and received by Java MommaĀ within 30 days of deliveryĀ for a refund or exchange.
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Upon receipt of the returned product, customer will be issued a credit/exchange.
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Replacement products will be shipped once the original product has been received and inspected.Ā Used product must have at least 80% of the product left in the bagĀ to be refundable or replaceable. For example, half pound bags must contain at least 6 oz. Returned mugs/product must be in resalable condition.
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The customer is responsible for all shipping costsĀ and will be charged accordingly.
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All returned products will be inspected for damage and charges will be assessed before a new product is shipped or refund issued.
Java Momma is not responsible for damage during shipping returns. In the event a returned item is rejected, Java Momma will not return item/s to customer unless postage is provided by the customer.
In the event a customer receives damaged products, email your Barista/Affiliate or
Ā [email protected]Ā within 24-48 hours of arrival. Failure to email within this time frame will void any claim.
Shipping costs are non-refundable. If the product is defective or damaged, Java Momma will send a new product or issue a credit if product is no longer available.
